Overview

Langtons aims to process orders carefully and deliver products to the address supplied by the customer.

This policy explains how delivery charges, delivery estimates, order processing and delivery issues are handled.

2. Order Processing

Orders are reviewed after submission and payment authorisation. Processing may require additional time during busy periods, promotions or public holidays.

If an order requires clarification or cannot be fulfilled, we will attempt to contact you using the details provided at checkout.

An order confirmation should not be treated as proof that a parcel has already been dispatched.

3. Delivery Areas

Available delivery destinations will be shown during checkout. Please confirm that your address is serviceable before placing an order.

If international delivery is offered for your order, any applicable taxes, customs duties, import charges and delivery restrictions should be reviewed before completing the purchase.

4. Delivery Charges

Any delivery fee applicable to your order will be displayed at checkout before payment.

If free delivery or a shipping promotion is available, its eligibility requirements will be shown with the relevant offer. Do not assume that free shipping applies unless it is displayed for your order.

5. Estimated Delivery Times

Estimated delivery times, where available, will be displayed at checkout or in your order confirmation.

Delivery estimates are provided for planning purposes and may be affected by courier delays, weather, public holidays, address errors or other circumstances outside our reasonable control.

If your order has not arrived within the communicated timeframe, contact us with your order number so we can help investigate.

6. Tracking and Delivery Updates

Where tracking is available, relevant tracking information will be provided through the communication channel used for your order.

Tracking updates may take time to appear after a parcel is handed to a carrier.

7. Accurate Delivery Information

Customers are responsible for supplying a complete and accurate delivery address and contact information.

If you discover an error, contact us as soon as possible. We cannot guarantee that an address change will be possible after an order has been processed or dispatched.

Additional charges or delays may arise when a parcel cannot be delivered because the supplied address is incomplete or incorrect.

8. Missed or Failed Delivery

If a delivery attempt fails, the carrier may offer redelivery, collection or another arrangement, depending on its service.

Please follow the carrier’s instructions and contact us if you need assistance.

9. Damaged, Missing or Incorrect Orders

If your parcel arrives damaged, contains the wrong item or appears to be missing products, contact support@langtons.shop promptly.

Please include your order number, a description of the issue and photographs where appropriate. We will review the circumstances and work with you to determine an appropriate resolution.

Your statutory consumer rights remain unaffected.

10. Delays and Lost Parcels

If a parcel is delayed or appears to be lost, contact us so we can investigate with the delivery provider.

We will assess the circumstances and provide an appropriate response under our legal obligations. We will not treat delivery issues as automatically resolved merely because a tracking system has recorded an event.

11. Contact

Email: support@langtons.shop
Phone: +64 7 578 8707
Address: 133 Willow Street, Tauranga 3110, New Zealand