1. Introduction
Langtons respects your privacy and is committed to protecting the personal information you share when visiting our website or purchasing our products. This Privacy Policy explains how we collect, use, store, disclose and protect personal information.
Our business operates from 133 Willow Street, Tauranga 3110, New Zealand. This policy is intended to be read alongside our Terms and Conditions and other website policies.
2. Information We Collect
Depending on how you use our website, we may collect:
- Personal details: Your name, email address, telephone number and billing or delivery address.
- Order information: Products purchased, order history, delivery details and customer service communications.
- Payment information: Payment status and transaction references. Payment card information may be processed by the payment provider used at checkout.
- Technical information: IP address, browser type, device information, website activity and cookie data where applicable.
- Communications: Information you provide when contacting our customer support team, submitting feedback or making a complaint.
Please do not send us passwords, PINs or complete payment card details by email.
3. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Arrange delivery and provide order updates.
- Respond to questions, complaints and return requests.
- Process eligible refunds or exchanges.
- Maintain website security and prevent fraud.
- Improve our products, website and customer experience.
- Meet legal, tax, accounting and regulatory obligations.
- Send promotional communications where permitted by law and where required consent has been obtained.
You may opt out of marketing communications at any time using the unsubscribe instructions provided or by contacting us.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, support website security and understand website performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required, we will seek consent before using cookies or similar technologies for purposes that require consent.
5. Sharing Personal Information
We may share relevant information with service providers that help us operate our business, including payment processors, website hosting providers, delivery companies, customer-support providers and technical service providers.
We may also disclose information where required by law, to protect our legal rights, or in connection with a legitimate business transfer.
We do not intend to sell customers’ personal information to third parties.
6. Overseas Processing
Some service providers may store or process information outside New Zealand. Where this occurs, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
7. Data Security and Retention
We use reasonable administrative and technical measures to protect personal information from unauthorised access, misuse, loss or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance and dispute resolution.
8. Your Privacy Rights
Subject to applicable law, you may request access to personal information we hold about you and ask us to correct information that is inaccurate.
You may also raise concerns about how we have handled your information. We will review and respond to reasonable requests in accordance with applicable New Zealand privacy law.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing them with personal information.
10. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect children’s personal information in circumstances where doing so would be unlawful.
11. Changes to This Policy
We may update this Privacy Policy when our business practices, website functionality or legal obligations change. The latest version will be published on this page with its revision date.
12. Contact Us
For privacy questions, access requests or correction requests, contact:
Langtons
133 Willow Street, Tauranga 3110, New Zealand
Email: support@langtons.shop
Phone: +64 7 578 8707