Introduction
These Terms and Conditions govern your access to and use of https://langtons.shop/ and any purchases made through the website.
By using the website or placing an order, you agree to these terms. If you do not agree, please discontinue using the website.
These terms do not exclude, restrict or modify any consumer rights that cannot legally be excluded under New Zealand law.
2. About Langtons
Langtons is a retail business based at:
133 Willow Street, Tauranga 3110, New Zealand
Email: support@langtons.shop
Phone: +64 7 578 8707
We offer lingerie, swimwear and related fashion products as listed on our website.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, images, colours, sizes and prices.
Actual colours may vary depending on your device’s display settings. Product availability, materials, measurements and other specifications should be reviewed before ordering.
If a product description contains an error or an item differs materially from its description, contact our customer support team.
4. Prices and Taxes
Prices and applicable charges will be displayed on the website or at checkout. Any delivery charges or other applicable fees will be shown before you complete your purchase.
We reserve the right to correct pricing or listing errors before accepting an order. If an order has already been accepted and a material error is discovered, we will contact you to discuss an appropriate resolution.
5. Orders and Acceptance
Placing an order constitutes an offer to purchase the selected products. An automated order confirmation does not necessarily mean that the order has been finally accepted.
We may need to contact you to verify order details, clarify delivery information or resolve payment issues. If we cannot fulfil an order, we will notify you and arrange an appropriate refund for any amount paid for the unfulfilled order.
You are responsible for providing accurate contact, billing and delivery information.
6. Payment
Payment must be completed using an available payment method displayed at checkout. Orders may not be dispatched until payment has been authorised or successfully received.
We do not ask customers to provide complete card details or account passwords by email.
7. Shipping and Delivery
Delivery options, charges and estimated timeframes will be displayed at checkout or communicated in your order confirmation.
Delivery estimates are not guarantees unless expressly stated. Delays may occur because of courier operations, weather, public holidays or other circumstances outside our reasonable control.
You should provide a complete and accurate delivery address. Contact us promptly if you notice an error in your order details.
8. Returns, Refunds and Exchanges
Returns, refunds and exchanges are handled in accordance with our Return and Refund Policy and applicable New Zealand consumer law.
Certain lingerie, underwear and swimwear products may be subject to hygiene-related restrictions for change-of-mind returns. These restrictions do not remove your legal rights where a product is faulty, misdescribed or otherwise fails to meet applicable consumer guarantees.
9. Acceptable Website Use
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Interfere with website security or functionality.
- Attempt unauthorised access to accounts, systems or data.
- Upload malicious code or harmful material.
- Copy or exploit website content for commercial purposes without permission.
10. Intellectual Property
Unless otherwise stated, website text, graphics, branding, photographs and other content are owned by or licensed to Langtons or the relevant rights holder. They may not be reproduced or used commercially without permission, except where permitted by law.
11. Third-Party Services
Our website may rely on third-party services, such as payment processing, hosting and delivery services. Those services may be subject to their own terms and privacy policies.
12. Liability and Consumer Rights
Nothing in these terms limits rights or remedies that cannot lawfully be excluded under New Zealand law, including applicable rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control. This clause does not remove any legal obligation that applies to us.
13. Changes to These Terms
We may update these terms from time to time. Updated terms will be published on this page. Changes will not remove rights that have already accrued under applicable law.
14. Governing Law
These terms are governed by the laws of New Zealand, subject to any mandatory legal protections applicable to consumers.
15. Contact
Email: support@langtons.shop
Phone: +64 7 578 8707
Address: 133 Willow Street, Tauranga 3110, New Zealand